Ongoing Monthly Private Lessons

COMMITMENT LENGTH
The terms of your monthly commitment are 6 consecutive months, after which time we’ll go month-to-month.

COMMUNICATION GUIDELINES
We check email & text communication Monday through Thursday during daytime hours. If you text or email Sarah with something last-minute regarding that day’s lesson, it probably will not be seen since email & text communication is silenced during teaching hours.

USING ACUITY, OUR SCHEDULING SYSTEM
You’ll be handling scheduling for lessons as well as cancellations yourself via our scheduling system, Acuity, so make sure you always have your username & password saved that you created when you signed up. Do not create another login, as it won’t be tied to your currently scheduled lessons. If you need help signing up for Acuity, please visit this page where there are detailed directions: https://www.sarahhawkeystudio.com/acuity-registration/

LESSON AVAILABILITY
Our monthly availability will be open at the beginning of each month, if not earlier. If you don’t see availability in the coming months, this is why.

LESSON ROLLOVER POLICY
While we encourage our students to schedule all their lessons monthly, unscheduled lessons remain valid for as long as your subscription is active. However, due to limited availability, rolled-over lessons are capped at one extra lesson per month on top of your regularly scheduled lessons.

PAYMENT & REFUND POLICY
Your billing date after your initial payment will be on the 1st of the month. For example, if you signed up on September 12th, your next payment will be on October 1st.
In cases where your subscription has been cancelled because your card declined, an email will be sent to you with instructions on how to update your card.
Refunds are not available.

CANCELLING YOUR ENROLLMENT IN MONTHLY LESSONS
After your minimum commitment, at any time if you wish to cancel your monthly lessons, please email us at hello@sarahhawkeystudio.com at least 30 days before your next billing cycle. This gives us the opportunity to wrap up your lessons intentionally, send you off strong, and make sure you leave with the tools and resources you need for the next steps of your vocal journey. I want you to finish out feeling confident and supported. Remaining lesson credits will expire at the end of the billing date.
 
DUPLICATE APPOINTMENT PAYMENTS
If you accidentally pay for a single appointment when you still have sessions remaining in your package, we’re happy to issue a refund. Each refund includes a $15 processing fee to cover transaction and administrative costs.

To avoid this, please make sure you apply your package code when booking. If our team notices the duplicate payment, we’ll automatically process a refund minus the processing fee.

SHEET MUSIC
You are responsible for bringing sheet music to your lesson for whatever you want to work on. If you need music or you need a different key, you can buy the sheet music online, download it, and send me the PDF via email. Please do this at least 24 hours before your lesson, not during if at all possible so we don’t have to use lesson time on it.

PRACTICING
If I’ve asked you to practice something specific in your lesson, please prepare/practice that before your next lesson. Your integration of what you’re learning in your voice lessons happens during your dedicated practice time, so the best way to get the most value out of your lessons is to practice consistently.

LESSON CANCELLATION POLICY
Please cancel your lesson at least 24 hours in advance.
If you have an emergency and need to cancel your lesson with less than 24 hours’ notice, you will not be able to do so in Acuity (our online scheduler) since these cancellation limits are set automatically. In this case, please email us at hello@sarahhawkeystudio.com to let us know you’re late-cancelling your lesson. Late-cancelled lessons are not eligible for rescheduling.

REMOTE LESSONS
If you usually come to the studio, you can switch to a remote lesson by emailing us at hello@sarahhawkeystudio.com. If you need to switch to an remote lesson day-of, we might not see your email until it’s time for your lesson. But when you aren’t in the studio, Sarah will wait 5-10min then take a look to see if you wrote me an email to late cancel or to switch to remote. It takes me a moment to manually change things and send you the new confirmation email with the link to log into your lesson. At this time, there’s not a way for you to do this on your own, in the online calendar. Please do your best to request switching to remote lesson well in advance so we don’t miss lesson time.

WEATHER & CONNECTIVITY DISRUPTIONS
Severe weather affecting an in-studio lesson may move that day to remote, with a new confirmation link sent by text or email. For a technology or internet outage during a remote lesson, contact us right away by phone or text so we can troubleshoot or reschedule.

NO-SHOW POLICY
If you skip your lesson without cancelling or giving us notice (called a no show) there will be a $50 fee charged to your card on file. Please respect my time and respect your colleagues in the studio, don’t no-show.

LESSON TIMELINESS
If you are running late for your lesson, your lesson will still end on time.

COVID PROCEDURES & ILLNESS
Don’t come to your lesson if you’re sick. There are other ways to connect with me that will protect your health and the health of our studio community. If you suspect you or someone in you household has been exposed to COVID-19, please cancel your lesson. I appreciate your consideration to my health and the health of your fellow studio community.

WHAT IF SARAH NEEDS TO CANCEL A LESSON?
If I need to cancel your lesson due to illness or some other emergency, we’ll credit your account with the lesson and you can schedule your next lesson on the online scheduler.

SPOTLIGHT SESSIONS: PRIVATE VIDEO INSTRUCTION ACCESS
Spotlight Sessions are private and customized video feedback from Sarah. Singer will submit a video or an audio, and Sarah will send back a recording of her feedback.
Up to 2 videos per month for those enrolled in one lesson per month
Up to 3 videos per month for those enrolled in two lessons per month
Unused video feedbacks DO NOT rollover to the next month and can only be used with an active subscription.

MODIFICATION
We reserve the right to modify these Terms at any time. By continuing to use the Service after we post any such modifications, you accept the modified Terms.